OrthoCentric AI is a software company.

About

OrthoCentric AI, LLC is a privately held software company based in Maryland. The company develops software products independently and on contract. We do not sell hardware, devices, or physical goods.

Some of our products communicate with end users on behalf of our customers — for example, by sending scheduled text messages where the customer has collected appropriate consent from those end users. The terms below describe how that works and how we handle the information involved.

Messaging program terms

OrthoCentric AI operates software that sends SMS text messages on behalf of our customers. Messages are sent only to recipients who have provided prior express written consent to the customer who enrolled them. OrthoCentric AI does not market to consumers, does not purchase contact lists, and does not send unsolicited messages.

Program description

Enrolled recipients receive scheduled check-in messages and, where relevant, brief follow-up questions from the customer who enrolled them. Recipients may also receive transactional messages such as appointment reminders or instructional content related to a service they have already engaged with.

Message frequency

Frequency varies by customer program. A typical enrolled recipient receives between 1 and 5 messages per week during the first 6 weeks after enrollment, and fewer messages thereafter.

Opt-in

Recipients opt in by signing a written consent form provided by the customer who enrolls them. The consent form discloses the purpose and approximate frequency of messages and identifies OrthoCentric AI as the software platform delivering them. No recipient is enrolled without this signed consent. OrthoCentric AI does not operate any consumer-facing sign-up form.

Opt-out

Recipients can stop messages at any time by replying STOP to any message. Reply HELP for help. After replying STOP, no further messages will be sent from the program. Recipients may also opt out by contacting the enrolling customer directly or by emailing contact@orthocentricai.com.

Costs

Message and data rates may apply, depending on the recipient’s mobile carrier and plan. OrthoCentric AI does not charge recipients to receive messages.

Carriers and supported devices

Supported on all major U.S. carriers. OrthoCentric AI is not liable for delayed or undelivered messages caused by the recipient’s carrier or device.

Privacy

Mobile information collected as part of the messaging program is used solely to deliver and respond to program messages and is not shared with third parties or affiliates for marketing or promotional purposes. See the Privacy section below for full details.

Privacy policy

Effective date: June 6, 2026

OrthoCentric AI, LLC (“OrthoCentric AI,” “we,” “us”) operates software under contract with its customers (“Customers”). This Privacy Policy describes how we handle information collected through our software platform and this website.

Information we process

• Recipient identifiers provided by the Customer (such as name, mobile phone number, and any identifiers the Customer uses to manage its own records).
• Recipient responses to scheduled messages, including any free-text replies sent.
• Message delivery metadata from our SMS provider (delivery status, timestamps, error codes).
• Website analytics at the visit level (page, referrer, approximate region, browser). We do not place advertising cookies on this site.

How we use information

• To deliver scheduled messages to recipients enrolled by the Customer.
• To route recipient responses back to the Customer for review.
• To respond to opt-out (STOP) and help (HELP) requests.
• To maintain audit logs required by law or by our agreement with the Customer.
• To diagnose technical errors in message delivery.

Role of the Customer

OrthoCentric AI processes recipient information only as instructed by, and on behalf of, the Customer that provided it. Where the Customer is subject to a sector-specific data protection regime (for example, the U.S. Health Insurance Portability and Accountability Act), OrthoCentric AI executes a written data processing or business associate agreement with that Customer and processes information accordingly.

Sharing

We do not sell, rent, or share recipient information for marketing or advertising. We share information only with: (a) the Customer that provided it; (b) infrastructure subprocessors (database hosting, SMS delivery, transactional email) under written data processing terms; and (c) regulators, courts, or other parties where required by law.

Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude mobile opt-in data and consent; this information is not shared with any third parties.

Retention

Recipient messaging records are retained while the Customer’s engagement with OrthoCentric AI is active and for any period required by applicable law or the Customer’s recordkeeping obligations thereafter. Recipients may request earlier deletion by contacting the Customer that enrolled them; deletion is honored subject to law.

Security

OrthoCentric AI uses encrypted transport (TLS) for all data in transit and encryption at rest for stored data. Access to recipient information is limited to authorized personnel of the Customer and a small number of OrthoCentric AI staff under role-based access controls and audit logging.

Recipient rights

Recipients may exercise any rights they have under applicable law by contacting the Customer that enrolled them. We will support the Customer in responding to any such request.

Changes

We may update this Privacy Policy from time to time. The effective date above indicates when it was last revised. Material changes will be communicated to our Customers.

Contact

Questions about this Privacy Policy: contact@orthocentricai.com.

Contact

OrthoCentric AI does not accept unsolicited business inquiries through this site. For questions about the messaging program described above, or about this site’s privacy policy, email contact@orthocentricai.com.